Frequently Asked Questions
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. Use this tracking number on the courier’s website to monitor the status of your shipment. If you have any issues, please contact us at sales@anoraexpress.com.
How do I return a product?
To initiate a return, please ensure that your item is unused, in its original packaging, and that it meets the conditions outlined in our Refund and Returns Policy. Contact us at sales@anoraexpress.com with your order number, and we will guide you through the return process
Can I cancel or modify my order after it’s been placed?
If your order has not yet been processed, we may be able to cancel or modify it. Please contact us immediately at sales@anoraexpress.com with your order details. Once processing has begun, changes or cancellations may not be possible.
Are there any non-returnable items?
Yes, our Refund and Returns Policy outlines any specific items that are non-returnable. Generally, all items must be in their original condition, unused, and in original packaging to qualify for a return. Please refer to the policy for further details.
Do you ship internationally?
Currently, we only offer shipping within Nigeria. However, we are looking into expanding our shipping services internationally, so please stay tuned for updates.
Do you offer exchanges?
Yes, we offer exchanges for items that are defective or damaged. If you need to exchange an item for the same product, please email us at sales@anoraexpress.com and provide details of the issue. We will assist you with the exchange process.
What is your return policy?
Once we receive and inspect your return, we will process your refund and apply the amount to your original payment method. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or card provider.
What is the estimated delivery time for my order?
Most orders within Lagos are processed and delivered within 24 hours and others are delivered within 48-72 hours, depending on your location. Once your order is shipped, you will receive a tracking number to monitor your delivery status.
